A Framework for Social Media in Crisis Management

This presentation which I and Jamie Moeller delivered in December through our partnership with the Wall Street Journal (and thanks to Thomas Crampton), offers a solid framework for Digital Crisis Management using social media (and responding to social media).

In it you will find:

• 5 Trends In Digital Crisis Management
• A Digital Crisis Management Framework
• 5 Keys to Managing the Crisis

WSJ and Ogilvy: Social Media For Crisis Management 2009

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