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May 01, 2007

Comments

Dennis D. McDonald in Alexandria, Virginia USA

John, these are excellent distinctions that you make.

Another misconception is the fear that more openness to conversation with customers must necessarily be associated with increased internal democratization of roles and responsibilities. The two can be related but not necessarily.

John Bell

Will we spend as much energy in the future helping our employees communicate externally as we have historically trying to "control" the message.

Jon Husband

I think that ppracticing transparency for real, on a sustained basis, creates the demand for radical listening .. in order to respond effectively what the transparency engenders.

Dennis McDonald

Jon - I do not know what you mean by "radical listening."

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