« Mapping: Will "Social Technographics" Help? | Main | Co-creation: She Speaks! »

May 01, 2007


Dennis D. McDonald in Alexandria, Virginia USA

John, these are excellent distinctions that you make.

Another misconception is the fear that more openness to conversation with customers must necessarily be associated with increased internal democratization of roles and responsibilities. The two can be related but not necessarily.

John Bell

Will we spend as much energy in the future helping our employees communicate externally as we have historically trying to "control" the message.

Jon Husband

I think that ppracticing transparency for real, on a sustained basis, creates the demand for radical listening .. in order to respond effectively what the transparency engenders.

Dennis McDonald

Jon - I do not know what you mean by "radical listening."

Verify your Comment

Previewing your Comment

This is only a preview. Your comment has not yet been posted.

Your comment could not be posted. Error type:
Your comment has been saved. Comments are moderated and will not appear until approved by the author. Post another comment

The letters and numbers you entered did not match the image. Please try again.

As a final step before posting your comment, enter the letters and numbers you see in the image below. This prevents automated programs from posting comments.

Having trouble reading this image? View an alternate.


Post a comment

Comments are moderated, and will not appear until the author has approved them.

Your Information

(Name and email address are required. Email address will not be displayed with the comment.)


  • RSS